Returns and Complaints

7.8 Refund terms for canceled purchases

When the Customer exercises their right of withdrawal, Butik El will refund the amount the Customer paid for the goods, including the standard delivery cost.

If the Customer has chosen a more expensive delivery method than Butik El's standard option, only the cost corresponding to standard delivery will be reimbursed. If only parts of an order are returned, the delivery cost will not be refunded.

Butik El has the right to deduct from the refund amount any reduction in value of the goods, if such reduction in value is due to the Customer having handled the goods to a greater extent than necessary to ascertain their characteristics and function.

8.1 Product quality and approval

All products sold via www.butikel.se are intended for and approved for use within Sweden, in accordance with applicable regulations and standards. Butik El strives to offer high-quality products and exclusively sells items sourced from professional suppliers and the established professional market.

Please note that information about product certifications, technical specifications, and areas of use is provided in the respective product description. The Customer is responsible for ensuring that the product is suitable for the intended purpose.

9.1 Warranty

Some of Butik El's goods may be covered by a warranty. Information about the warranty period and any special conditions for each product is stated on the Website, in the product description, or in these Terms.

The warranty only covers original manufacturing defects and does not include:

• Damage caused by incorrect use or external influences

• Wear and tear, accidents, or lack of maintenance

• Defects arising after interference with the product's function, design, or appearance, such as modification, upgrade, installation of third-party components, or other customization deviating from the manufacturer's recommendations

The warranty applies only to the original purchaser and cannot be transferred. To claim warranty, the Customer must be able to present a valid proof of purchase, usually in the form of an order confirmation or receipt.

If a product is covered by a warranty and a valid defect is found within the warranty period, the Customer is entitled to remedy in the form of repair, re-delivery, or other reasonable action, depending on the nature and extent of the defect. Butik El determines the appropriate action.

The right to complain covers goods that are faulty according to applicable consumer protection legislation, primarily the Consumer Sales Act. If the Customer discovers a defect in a product, Butik El must be contacted as soon as possible after the defect is discovered, via the contact information provided on the Website.

Complaints made within two (2) months of discovering the defect are always considered to have been made in good time. The Customer has the right to complain about a product for up to two (2) years from the date of purchase. For a complaint to be approved, the defect must be original, meaning it must have existed at the time of delivery.

Burden of proof after six months

After six (6) months from the purchase, it is the Customer's responsibility to prove that the defect existed at the time of delivery (the so-called burden of proof according to the Consumer Sales Act).

Applies only to consumer purchases

The right to complain under this point applies only to consumers. For corporate customers (traders), the Sales Act applies, where the right to complain, responsibility, and rights may differ from consumer rules.

Handling of complaints

In the event of an approved complaint, Butik El primarily offers free repair or re-delivery. If this is not possible within a reasonable time, the Customer has the right to a price reduction or refund, depending on the nature and extent of the defect.

Processing time

Butik El undertakes to process complaint cases promptly. Our goal is to provide a first response within five (5) working days after receiving the complaint.

In case of a complaint, the Customer is initially responsible for the return shipping cost.

If the complaint is approved by Butik El, the Customer will be reimbursed for reasonable shipping costs upon presentation of a receipt.

Alternatively, Butik El can provide a return shipping label after contact with Customer Service. No compensation is given for return shipping if the complaint is not approved.

Butik El is not responsible for delays, lack of delivery, or the need for price adjustments due to circumstances beyond our control that we could not reasonably foresee or influence. Such circumstances include, but are not limited to:

• Labor disputes (e.g., strike or lockout)

• War, warlike conditions, sabotage, or terrorist attacks

• Natural disasters such as storms, fires, floods, or lightning strikes

• Pandemic, epidemic, government measures, or import/export restrictions

• Shortage of materials, components, or raw materials

• Unexpected price increases from manufacturers or suppliers

• Changes in exchange rates, customs duties, or transport costs that significantly affect our cost structure

• Technical problems such as system failure or disruption of electricity, telecommunications, or data networks

• Delays or faults from subcontractors caused by similar circumstances

Such events constitute grounds for exemption meaning that Butik El is free from obligations to fulfill agreements according to the original plan. This means that we are not liable for damages, penalties, or other financial claims arising from these events.

Should the above situation affect our ability to deliver at the stated price or within the stated time, Butik El reserves the right to adjust prices, change delivery times, or – in extreme cases – cancel the agreement in whole or in part. We undertake to inform the Customer of such circumstances as soon as possible and state new terms or propose alternatives.

In the event of force majeure lasting longer than two (2) months, both the Customer and Butik El have the right to terminate the agreement with immediate effect without a claim for compensation.