Delivery terms
| Delivery Terms |
| Order Confirmation |
| Once we have received your order, we will promptly send you an email confirmation with details about your order.
Please save the order confirmation to have on hand for any contact with customer service. Always check the contents of the package and ensure it matches your order confirmation. |
| Delivery |
| Orders are delivered to the door, if it can be done with your approval as a customer, and by door we mean the address you specify in the order. |
| You specify the address where you want your delivery sent. Your home, your workplace, or why not your summer cottage? |
| Deliveries take place during the day between 07:00-16:00 on non-holiday Mondays to Fridays. |
| On the day you have specified as the delivery day when ordering, you need to be available by phone all day.
The freight company will contact you by phone when the material is at the specified address. You then need to be physically present to receive the order and sign for it. |
| You choose the day the delivery should take place, a minimum of 3 days from the ordered material and a maximum of 30 days in advance. Deliveries only take place on non-holiday Mondays to Fridays. |
| We reserve the right to remove backordered products from the order. |
| Incorrect address |
| If you have filled in incorrect address details and we have already shipped your package, we will charge a fee starting from SEK 200, which may increase depending on circumstances and goods. |
| Right of withdrawal, Return & Exchange |
| 14 days right of withdrawal applies to purchases from Butik El. The customer has the right to cancel their purchase by notifying Butik El and returning it with the enclosed return slip. The right of withdrawal does not apply to cut cables or specially manufactured products that you, as a customer, have specially ordered. |
| For more information about your right of withdrawal, see General Terms and Conditions. Alternatively, http://www.hallakonsument.se/angerratt |
| Refund |
| Debit card 3-10 banking days. The refund is made to the same card used for the purchase. Direct payment 3-10 banking days. The refund is made to the same account used for the purchase. |
| Complaint/Warranty |
| A complaint can be made if the product is broken or has hidden shipping damage. |
| Visible shipping damages must be reported directly to us upon receipt of delivery. You, as a customer, must without delay inform Butik El what is damaged, how it is damaged, and photograph the damages. Shipping damages will only be accepted as a complaint by Butik EL if the report has been made without delay. |
| A complaint is made via a Complaint Form. The form is sent by Butik El to the customer upon request regarding a complaint. It must be filled in completely, and nothing should be left blank. Once the form is filled in, it must be sent to Butik El for review. You, as a customer, will then receive a response regarding the complaint. If the complaint is accepted, a shipping label will be sent to you so you can return the material. Once the return slip and product have been sent to Butik El, a new product equivalent to the complained product will be sent to you. The new complained product will be sent via Postnord, which you pick up at the specified location. |
